SHIPPING, PAYMENT, RETURNS

 

Order processing

We ship all orders from within the UK, using either Royal Mail 1st class, Signed For® or one of our trusted couriers.

We'll send a confirmation email with tracking information when your order is shipped.

Notecards, notebooks, tablemats + coasters, wrap, cushions, aprons, oven gloves + mitts, make-up bags, pencil cases, tea towels are shipped within 24 hours of order, usually same day.

From shipping date, delivery will be:

  • UK: 1 - 2 working days; prints + framed prints within 7 - 10 working days;

  • Europe: 3 - 5 working days, prints + framed prints within 10 - 14 working days;

  • World-wide: 1 - 2 weeks, prints + framed prints within 3 - 4 weeks.

Unless otherwise noted or advised.

Click + Collect/Deliver LEEDS

If you'd rather CLICK + COLLECT/Deliver LEEDS, please select at check-out and we'll be in touch.

Or, if you live within a 15 mile radius of LS8 we’ll deliver for FREE.

Orders - UK

Notecards, Gift Card by Post (£25 and over): FREE!

Calendar, Wrap + Tag, Apron, Oven Glove, Oven Mitt, Make-up Bag, Pencil Case, Tea Towel, Christmas Cards: £1.50

Notebook, Gift Card by Post (£10): £2.00

Tablemats, Coasters, Art Book, Candle, Mug: £3.50

Cushion: £5.00

Print: £7.50

Framed print, original art: £12.00

Orders - Europe

Notecard, Coaster, Wrap + Tag, Apron, Oven Glove, Oven Mitt, Gift Card by Post, Christmas Cards: £4.00

Notebook: £5.00

Candle: £6.00

Tablemats, Art Book: £8.50

Cushion: £10.00

Print, Framed Prints, Original Art: Mostly @ £35.00 including insurance. Please enquire Catriona@thenenglishartco.co.uk

International Shipping

We offer international shipping for orders anywhere in the world with an expected delivery date of 1- 2 weeks.  

We usually use trusted couriers, DPD’s Air Classic service, or UPS International, both of which provide a fully trackable and insured service.

A confirmation email with tracking information will be sent when your order is shipped.

We are not responsible for customs fees or duties incurred, as these are the responsibility of the buyer.

Notecards, Wrap + Tag, Apron, Oven Glove, Oven Mitt, Gift Card by Post, Christmas Cards: £5.00

Notebook, Coasters: £7.00

Candle: £9.00

Tablemats, Art Book: £14.00

Cushion: £12.50

Print, Framed Print, Original Art: Mostly @ £65.00 depending on insurance. Please enquire Catriona@thenenglishartco.co.uk

Payment

We accept Visa, MasterCard, Discover and American Express.

Payments are processed through Paypal and Stripe.

All card information is transmitted over secure SSL encryption and is not stored.  

 
 

Returns

You may return your item within 14 days of receiving your order for a full refund of the product cost. Shipping costs are non-refundable.

After 14 days we're unable to offer a refund or exchange, and sale items and original artworks can't be returned at any time.

To be eligible for a refund, the product must be unused and in the original shipping packaging.

Please email Catriona@theenglishartco.uk and state the order number and the reason for return.

Returns Policy for bespoke exhibition systems: Unfortunately we cannot offer a returns policy for a bespoke exhibition system, once your order is placed and payment made. This does not affect your statutory rights.

 

Email Catriona@theenglishartco.co.uk or call +44 (0) 7968 131866 to make payments over the telephone or for delivery or return enquiries.